Stranded Passengers Inquire About Compensation

Reports indicates that more than 2,000 passengers have been affected by the cancellation of several flights from Tawau Airport, following the volcanic eruption of Mount Ruang in North Sulawesi, Indonesia, yesterday.

Tawau Airport manager Rehan Dhafiq Azizan said there were AirAsia and Malaysia Airlines flights involving Tawau cancelled, while Firefly flights were delayed, in addition to the ‘on hold’ status for Malindo flights.

He noted that check-in counters are still open to facilitate the affairs of passengers who want to change the date or time of their flights, because we do not want them to crowd the counter of their respective airlines. Adding that tomorrow’s flights, are currently running as scheduled, however, it also depends on the development of the situation.

Meanwhile, many of the stranded passenger have started inquiring airline operators on any possible compensation on airfares including on accommodation and food provisions. As of publishing, there has been no announcement by airlines, authorities or the Transport Minister.

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