Infobip marks 10-year milestone in Malaysia

In conjunction with Infobip’s 10th year birthday, the company has collaborated with GDEX to deliver surprise parcels to its employees nationwide. 

According to CS Gill, Country Manager at Infobip Malaysia, the anniversary gifts serve as a token of gratitude as well as a timely morale boost for their employees who are forced to work from home due to the pandemic. 

“Our team has worked tirelessly during the pandemic – helping many businesses to adopt cloud-based communication solutions in order to achieve business continuity. The pandemic has forced businesses to become innovative in how they deliver their services and offer customer support. 

As customers try to continue to live their regular day-to-day life from the comfort of their own homes, they quickly turn to online services and expect to receive the same level of support as before. Because of this, our team has been helping our partners to maintain and upgrade their communications infrastructure to keep their business running,” Gill explained. 

The Croatian-based tech unicorn continues its commitment to support local businesses in their digitalisation journey through more local partnerships. 

GD Express Carrier Bhd (GDEX), Malaysia’s integrated logistics provider, is a prime example that showcased the success of business digitalisation. 

By leveraging Infobip’s scalable, omnichannel solution Conversations, GDEX was able to streamline its communication channels and automate its customer service processes to provide instant, helpful responses to their customers via WhatsApp.

On top of that, the incorporation of virtual assistants such as Answers chatbot, has also allowed GDEX to provide solutions to their customers 24/7. 

Teong Teck Lean, Managing Director/Group Chief Executive Officer of GDEX expressed “We are happy to be working with a technology enabler who helped our business to achieve higher productivity and efficiency during a difficult economy. 

Our focus moving forward is to provide more value-added and customised solutions to customers. Given the growing online purchases, we will grow our Business-to-Consumer (B2C) and Consumer-to-Consumer (C2C) segments by capitalising our digital shipping platform, myGDEX. 

As a fast-paced business, we seek constant innovation that will help us to foster greater relationships with our key stakeholders while providing exceptional service standards. By digitally transforming our customer service, we are able to better manage influx in enquiries and feedback, thus resulting in more happy, loyal customers.” 

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