Allianz General Insurance is offering its motorcycle comprehensive (below 250cc) policyholders free roadside assistance provided by its Road Rangers who are ready to tow your motorcycle, deliver fuel, fix your battery and also fix your flat tyres.
The roadsides assistance service emergency towing assistance is free for up to 50km, round-trip.
Any Allianz Motorcycle Plus or Allianz Motorcycle below 250cc customer can call the Allianz Road Rangers 24-hour helpline to have a technician or tow truck dispatched to their location for assistance.
CEO Sean Wang says motorcycles were a vastly underserved market in Malaysia. Riders have long waited for better on-the-road service, something the insurer was eager to take on.
“Allianz General is always trying to push the envelope and provide services that matter to our customers. We started the Allianz Road Rangers service for our motor comprehensive (private car) customers in 2017.
“Motorcycle riders are vastly underserved in Malaysia with little after-sales services, such as an accident or roadside assistance.
“If you are a motorcyclist in Malaysia, the best hope one has if they suffer a flat tyre or a breakdown in the middle of nowhere is that that a friend, a fellow rider or a good Samaritan will show up to assist them,” says Sean.
He says while some operators opt-out of this type of service simply because it is not as lucrative as towing a car, this is not how Allianz General is choosing to go about it.
“Our goal is to change that by offering riders assistance and the promise that, with Allianz Road Rangers, help will always arrive when you need it.”
