Saudi Arabia To Take Action On Umrah Issues Affecting Pilgrims: MATTA

The Association of Malaysian Travel and Tourism Agents (MATTA) has brought up the issue of Umrah relating to hotel price increases in the cities of Mecca and Medina and thanked the government of Saudi Arabia for taking appropriate action to deal with this problem by controlling the increase in hotel prices so as not to be excessive for the congregation.

MATTA Vice President of Hajj and Umrah, Haji Mohd Azri bin Abd Razak said it is confident that the Government of Saudi Arabia will take proactive steps to increase the frequency of flights to Jeddah to meet demand and facilitate the affairs of pilgrims to perform Umrah.

On travel companies making claims for pilgrims who experience health problems when performing Umrah, because there are different insurance companies involved in claims matters, MATTA appreciates the services of the Saudi Arabian government to consider this issue in order to use a single application channel to facilitate the affairs of Umrah pilgrims.

MATTA also welcomes the decision of the King Abdulaziz International Airport (KAIA) to allow pilgrims to bring back zam-zam water by complying with certain conditions that have been set.

Among the conditions issued are that pilgrims are not allowed to put bottles of zam-zam water in their luggage, but instead take them with them on the plane, delivery operations for the purchase of zam-zam water must take place at the main point of sale and only 5-liter bottles are allowed to bring return with the condition that pilgrims need to submit proof of Umrah registration through the Nusuk application.

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