Passport applications in the Klang Valley will be conducted completely online from June 1, starting with three selected Immigration Department branches in Kelana Jaya, Wangsa Maju and Kajang.
Home Affairs Minister, Datuk Seri Saifuddin Nasution Ismail, said based on the records of the Malaysian Immigration Department, the three branches involved were chosen because they received a high rate of applications.
The three branches were also chosen because they have a good internet network, thus enabling online passport services to be implemented.
“Not only is the internet network 100%, the penetration of the 5G internet network in the Klang Valley has also reached over 90%.
“So we chose these three passport offices because they have a fast internet network and 100% internet penetration allowing applications to be made online,” he said.
He explained that exceptions for applications at the counter or by walk-in are still allowed for 6 categories.
“Walk-in is still possible for children aged 12 and under, seniors aged 60 and over and prospective pilgrims who accept the Tabung Haji offer.
“The fourth, students who are under 21 years of age who get an offer to study abroad and need to get a passport.” he said.
In addition, he said, applications from the Disabled People (OKU) group are also allowed on a walk-in basis, apart from family members who accompany applicants of children under 12 years of age.