AmBank has announced that it is among the first banks in the country to collaborate with Microsoft for a trial of Microsoft 365 Copilot. The trial, which started in September 2023, is part of Microsoft 365 Copilot’s Early Access Program, which aims to provide selected global customers with early access to the latest innovations in AI.
The bank has been using Microsoft 365 Copilot for various functions, such as marketing, finance, customer service, and human resources, participating in the trial. Employees have been using the platform to boost productivity and creativity, while the AI has been assisting them with tasks that entail understanding and synthesizing information, such as Generating reports and summaries from large datasets and documents, Creating personalized and engaging content for customers and stakeholders and Answering queries and providing recommendations based on user preferences and
context
Datuk Iswaraan, Group Chief Operating Officer, AmBank said, “We believe AI is one of the most profound technologies that will transform financial services. AI will be a quantum change to customer and employee experience. We are excited to explore how Microsoft has made its AI-powered tools more secure and enterprise ready by having 300 of our most promising staff unleash ways to reduce the time and effort that it takes to generate content without sacrificing quality.”
Minute-taking is one area where AmBank has deployed Copilot to impressive outcomes. The person responsible for minuting a meeting can focus on the deliberation. Copilot listens in, captures, and summarises meeting discussions and actions succinctly. The human-in-the-loop element is necessary to review, but high-quality minutes can be ready within an hour of the meeting concluding now.
