Halal Development Corporation Berhad (HDC) and Commerce Access Sdn Bhd (Commerce Access) have announced their collaboration in elevating customer service standards within the halal industry at Jelajah Halal Malaysia 2023 @ Perak.
This alliance signifies the fusion of business process outsourcing (BPO) services with the halal sector, ushering in a new era of innovation and growth while simultaneously enhancing HDC’s customer experience to new heights.
The Chief Executive Officer at HDC, Hairol Ariffein Sahari emphasised the importance of the partnership in driving industry-wide excellence and fostering innovation as it presents a strategic opportunity for Commerce Access to extend its footprint into the burgeoning halal market.
“Leveraging HDC’s extensive network and profound insights, Commerce Access will be able to tailor its offerings to suit the diverse needs within the network, aligning with Commerce Access’ core identity as a ‘BPO for All.’ This positioning seeks to establish Commerce Access as a pivotal player in the halal industry, reinforcing its reputation through alignment with HDC’s primary roles,” said Hairol Ariffein.
This partnership enhances HDC’s capabilities by leveraging Commerce Access’ advanced technology and top-notch infrastructure. It ensures efficient operations and exceptional support for halal enterprises, contributing to widespread progress in the industry.
“By combining Commerce Access’ exceptional customer service with HDC’s commitment to the halal ecosystem, our goal is to deliver comprehensive and dedicated support in managing the HDC community. This partnership empowers HDC to focus on excelling in their role of facilitating the onboarding of industry players into the rapidly growing halal economy.” added Vice President at Commerce Access, Puan Hajjah Afidah binti Kamaruddin.
This partnership reflects a mutual commitment to raising customer service standards and promoting sustainable growth in the halal sector.
HDC’s incorporation of Commerce Access’ expertise demonstrates a focused initiative toward operational efficiency, service excellence, and the establishment of an environment conducive to unparalleled experiences for stakeholders.
