Improving agent experience is the key to driving better CX. Despite the increasing cost for talent and training, businesses need a strategy to increase productivity, decrease margins, and build customer trust. Here are five ways how AI and automation can make a difference.
Although pandemic restrictions have eased and the economy is gradually reopening, many employees who have adapted to the work-from-home (WFH) arrangements for more than one year are now reluctantly...
The current skyrocketing prices for vegetables, poultry, eggs and other food items could well exemplify the phenomenon of price gouging.
Price gouging simply means the raising or hiking of...
Mohd Muazzam Mohamed appears to be running two marathons simultaneously. The first marathon is his cycling feat and being a bicycle enthusiast, he tries to do at least 100...
The Minister of Agriculture and Food Industry ,launched the Organic Agricultue Program for livestocks in Beluran Sabah. Minister Datuk Seri Dr. Ronald Kiandee officiated...
The reports on Digital Nasional Berhad having signed on Telekom Malaysia on 5G trial has been confirmed by the largest telecommunication operator in the...
The pandemic caused businesses of all sizes to hit their reset buttons regarding how they worked, processed expenses, or even carried out day-to-day business...
