NEC Corporation of Malaysia (NEC Malaysia) revealed its Intelligent Center Operations of NEC (ICON) today, signaling a significant expansion in Johor. The establishment of ICON in Sunway City Iskandar Puteri is a collaborative venture between NEC Asia Pacific (APAC) and NEC Malaysia.
The launch event was attended by Johor State Executive Council, Tuan Lee Ting Han, Japan Ambassador to Malaysia, Mr. Takahashi Katsuhiko, Chief Executive Officer of Sunway City Iskandar Puteri, Gerard Soosay, and CEO and President of NEC APAC, Koichiro Koide.
Started as a comprehensive centre of excellence, the new launched ICON offers certified call center agents proficient in handling client demands, while their Managed Intelligence Edge Services (MIES) dashboard enables real-time monitoring of complaints and progress. Advanced AI-powered automation tools and multilingual support cater to diverse customer needs.
“At ICON, we deliver Managed and Cyber Security Defense Services to our customers with the highest degree of confidentiality. Trust lies at the core of our operations, as it is built upon the strong rapport we cultivate with our clients.” Koichiro said.
He further added, “NEC is focused on providing solutions and supplying the foundational elements vital for transformative applications. To maintain seamless rapport with our valued clientele, we’ve established ICON as the cornerstone to enhance our customer services, transcending beyond mere product and sales.”
ICON is positioned as a center for knowledge transfer, aiming to foster talent development over the next five years. Malaysian talents will receive comprehensive training in managed services and cyber defense, gaining valuable insights into NEC’s technology.
Sunway City Iskandar Puteri, known for its modern infrastructure and amenities, provides an ideal setting for ICON’s operations. The township offers residents a desirable work-life balance, complemented by NEC’s smart solutions implemented in facilities like Wisma Sunway Big Box.
NEC’s expansion in Johor signifies a significant step towards advancing digital transformation efforts, enhancing customer service standards, and nurturing local talent to drive economic growth and innovation in the region.
