Flexi Parking, a parking payment app with 4 million users, has partnered with Bateriku.com, Malaysia’s top Connected Roadside Assistance Solutions Provider, to introduce Flexi Assist – an on-demand auto assistance feature accessible through the Flexi Parking app.
This collaboration aims to provide convenient and reliable roadside assistance services to users across Malaysia.
The newly launched Flexi Assist feature, integrated directly into the Flexi Parking app, offers a range of on-demand, on-site services to address vehicle emergencies.
Users can access services such as battery replacements, jump-starts, tire replacements, fuel top-ups, vehicle unlocks, and towing through the app’s landing page.
Upon tapping the Flexi Assist button, users are presented with a list of available services. Once a service is selected, users are prompted to provide their vehicle’s location, with the option to include additional information such as nearby landmarks and vehicle color.
Fulfillment services are facilitated by Bateriku.com’s robust ecosystem, centralized through its 24/7/365 Contact Centre. The Contact Centre verifies user information before dispatching assistance, ensuring prompt service delivery within 30 to 45 minutes.
Bateriku.com’s ecosystem comprises BHERO (frontline GIG technicians), BPRENEUR (supporting retail outlets), and BBUDDY (trusted workshops and auto part merchants).
This ecosystem enables Bateriku.com to fulfill demand anytime, anywhere, ensuring a seamless auto assistance experience for vehicle owners.
Both Flexi Parking and Bateriku.com are homegrown Malaysian companies. Flexi Parking has expanded its coverage to 38 local municipal councils and 8 states, while Bateriku.com operates nationwide, boasting close to 200 retail outlets, nearly 1,000 trained BHERO technicians, and approximately 3,000 BBUDDY workshops, including trusted partners like Petronas AutoExpert.
