For the second time, Cycle & Carriage Bintang Berhad (Cycle & Carriage) achieved a perfect score in Daimler AG’s stringent ‘Centre of Competence’ certification for its Batu Caves Body & Paint (B&P) Facility. While the Johor Bahru and Bukit Tengah facilities scored 98 percent and 96 percent respectively.
This certification is another feather in the cap for Cycle & Carriage as it continues its year long 120th anniversary celebration.
Obtaining the ‘Centre of Competence’ certification involved an evaluation on Cycle & Carriage’s workshop equipment for both, body repair and paint areas, auxiliary material, repair processes and administration practices. To remain up-to-date with the latest automotive innovations and technologies, Cycle & Carriage employees undergo regular upskilling training at the Mercedes-Benz Malaysia Training Academy
Cycle & Carriage Batu Caves is an authorised B&P Repair Facility which has the expertise to conduct structural repairs on Mercedes-Benz vehicles. Spanning over 45,000 sq ft with 22 body and paint work bays, the facility has the capacity to service up to 130 vehicles every month.
Currently, Cycle & Carriage has the largest network of Daimler AG certified B&P Repair Facilities in Malaysia.
“Our network of body and paint repair facilities scoring above the global median is the result of Cycle & Carriage’s investment into our people, sites, and systems. With Daimler AG’s stringent evaluation criteria, the excellent performance that our facilities continue to demonstrate is a testament that we are moving in the right direction in support of Mercedes Benz customers in this country. We are honoured to receive this certification from Daimler AG, and we intend to continue excelling in the delivery of premium automotive experiences to our customers,” said Cycle & Carriage CEO, Wilfrid Foo.
“Representing a marque brand that is a beacon of automotive excellence, we are proud to match this with exceptional after care service and expertise. Our facilities are home to state-of-the-art tools, globally certified and skilled technicians equipped to restore and care for an extensive range of Mercedes-Benz vehicles in Malaysia. This reflects Cycle & Carriage’s complete ecosystem that takes care of our customers every step of the way. Congratulations to the dynamic team at Cycle & Carriage Batu Caves, Johor Bahru and Bukit Tengah for constantly raising the benchmark of retail and service, going the extra mile to understand and meet our customers’ needs. This is the backbone of ‘Exceptional Journeys’ we promise customers,” said Foo.