Got a call offering to upgrade your Touch ‘n Go card? It’s a scam, company says
Touch ‘n Go eWallet has issued an alert calling on Malaysians to beware of a new scam tactic by certain irresponsible people claiming to be the company’s employees.
In a posting on Facebook, Touch ‘n Go eWallet said: “Please ignore any calls made to you from individuals claiming to be our ‘staff’, even if they send a pic of their ‘Staff ID’ to you. We are NOT having any card upgrades to exchange your Touch ‘n Go cards, and we will NEVER share our employee ID to anyone as it is a personal item that cannot be shared.”
The post added, “As always, our staff will NEVER EVER ask you to share any OTPs to them. Please stay alert & vigilant – do NOT share your OTPs to anyone.”
It’s believed these individuals will contact users with a fake ‘card upgrade’ offer where they can allegedly exchange their Touch ‘n Go cards for the enhanced version.
The scammers will also attempt to convince users that the offer is legitimate by sharing photos of their apparent ‘staff ID’.
The company has urged members of the public to ignore any calls from such individuals, adding that it currently is not running any initiatives for users to exchange or upgrade Touch ‘n Go cards.
A number of users have shared their experiences on such scam tactics on social media. A Facebook user said she received a phone call from an individual claiming to be from Touch ‘n Go offering to send her a new card on behalf of the company. The user shared that the individual asked for the last four digits of her IC number and the OTP number which had been sent to her mobile phone to complete the process.
The user said she found the call to be suspicious after realising that she had been signed out of her ewallet account and hung up immediately.
Other social media user had received similar phone calls where they were asked to share her PIN number in order to verify her own account. Some claim the caller said that their accounts will be locked if she did not cooperate. The user ignored the caller and reminded others to be alert as well.
