AmBank has updated its security enhancements for its customers in line with Bank Negara’s efforts in reducing the number of online scams targeting financial services.
The bank has implemented several robust measures aimed at tightening security and ensuring a safe banking experience for its customers.
Since 2022, AmBank has been on track with BNM’s steer of five additional security measures. AmOnline transactions have migrated away from sending SMS OTP. All transactions must be authenticated via AmSecure soft token, embedded within the AmOnline app, which is restricted to only a single mobile device. Users must observe a cooling-off period and undergo a multi-factor authentication for first-time enrolment of mobile devices, and any device change request.
Customers have the option to block their credit card or deactivate their AmOnline (Kill Switch) at the tip of their fingers to self-suspend their credit card or online banking access in the event of suspicious activities. In compliance with cyber security requirements, AmOnline can only be accessed using up-to-date versions of web browsers and supported mobile operating systems.
The bank has also ceased sending SMS messages with hyperlinks and phone numbers.
