MYAirline has finally come out and addressed the fiasco it caused after suspending its operation abruptly, in a press conference the airline admitted the frustration it had put the passengers through, Dato’ Sri Azharuddin A. Rahman, MYAirline’s Interim Accountable Executive said the situation arose due to lack of a contingency plan, compounded by a last-minute investor withdrawal.
It also acknowledges its communication shortcomings with both the Malaysian Aviation Commission (MAVCOM) and the Civil Aviation Authority of Malaysia (CAAM), specifically failure to engage with authorities and passengers in a timelier manner before deciding to temporarily suspend operations.
According to Azharuddinn, the abrupt action was taken out of a genuine concern for the safety of our passengers and employees on a flight that operated from Wednesday night to early Thursday morning. “We issued the suspension notice at 0530 on Thursday morning,” he explained. “While we promptly canceled the morning wave flights on Thursday, we acknowledge that some passengers on later flights were already at the airport, and this was an oversight on our part.”
For refund the airline said it had established a hotline at 03-8966 2522, operational from 7 am to 6 pm daily, to facilitate the refund process and provide assistance as needed. As for staff welfare, MyAirline said it will pay salaries owed once funding is secured,
In relation to the potential investors, the airline said it is actively exploring strategic partnerships, having received several proposals. All these proposals are going through detailed evaluation and due diligence.
