Generali Malaysia has made a significant stride in East Malaysia with the inauguration of its inaugural integrated branch in the heart of Kuching, Sarawak.
As Generali’s premier model branch in Kuching, the facility aims to elevate customer service standards by providing an all-encompassing insurance experience.
It offers a comprehensive suite of General and Life Insurance services, spanning medical and health, savings and life protection, motor and home, travel, personal accident, as well as business and commercial insurance, all conveniently accessible under one roof.
Generali Insurance Malaysia Berhad, Chief Executive Officer and Country Head for Generali Entities in Malaysia, Fabrice Benard, said “With a rich legacy in this dynamic city, Generali’s Kuching branch not only underscores our dedication to bridging the protection gap but also underscores our commitment to fostering trust and meaningful relationships with our valued customers and partners. We reaffirm our pledge as a trusted Lifetime Partner in Kuching.”
Generali has reimagined the branch’s design to prioritise customer-centric experiences through phygital advisory and solutions. The multifunctional space embodies functionality, inclusiveness, and technology, reflecting Generali’s enduring commitment to sustainability, innovation, and customer-centricity.
The new Kuching branch features a customer service area on the ground floor equipped with functional private discussion rooms, training rooms, and office spaces. Customers and partners can avail themselves of over-the-counter services or engage in private discussions with their dedicated Generali employees in a collaborative environment.
Fabrice added, “We take immense pride in being deeply rooted in this vibrant community, where our presence is dedicated to fostering connections, engagement, and ensuring the well-being of the people of Kuching. This strategic initiative not only marks a significant milestone in our journey but also reinforces our commitment to revolutionising insurance solutions nationwide. Kuching embodies the essence of our mission – to connect, protect, and serve with unwavering dedication.”
