Singapore Changi Airport has regained its position as the world’s best airport for 2025, after being ranked second last year. The prestigious accolade was awarded at the World Airport Awards, hosted in Madrid on Wednesday (Apr 9).
This marks the 13th time that Changi Airport has received the top spot in this ranking, organised by UK-based consultancy Skytrax. Hamad International Airport in Doha secured second place, while Tokyo Haneda Airport followed in third.
Changi Airport also triumphed in several other categories, including winning the titles for the world’s best airport dining, best airport washrooms, and best airport in Asia.
In a statement, Yam Kum Weng, CEO of Changi Airport Group, expressed his pride in the recognition. “It is indeed gratifying to receive this recognition and this certainly encourages us to continue to strive to provide the best travel experience,” he said. “We thank all our passengers for their vote of confidence. And we’re especially grateful to the Changi Airport community, whose unwavering commitment to service excellence has made this award possible. As air travel continues to grow, we look forward to welcoming passengers to experience the magic at Changi Airport.”
Edward Plaisted, CEO of Skytrax, highlighted Changi’s exceptional performance across multiple categories. “The diversity and expansive choice of dining outlets is also recognised with Changi Airport winning the award for the World’s Best Airport Dining,” he said. “With washrooms being a major driver of customer satisfaction during their airport experience, we congratulate Singapore Changi Airport on receiving the first-ever World’s Best Airport Washrooms award.”
Skytrax’s World Airport Awards for 2025 were based on responses to questionnaires completed by airport customers from over 100 nationalities, gathered between August 2024 and February 2025. The survey, which included over 575 airports, assessed traveller experiences across various indicators such as check-in, arrivals, transfers, shopping, and security.
Notably, Skytrax ensured that there were no third-party influences or sponsorships involved in the survey process. Some of the key factors considered included “Friendliness Of Airport Staff”, “Cleanliness Of Washrooms”, “Standard Of Airport Website”, and “Perception Of Security And Safety Standards.”
While Skytrax’s rankings have faced criticism in the past, particularly regarding its methodology, the results of this year’s awards continue to reflect the strong preferences of global travellers.
CNA
