Malaysia’s information and communications technology (ICT) sector continued to play a key role in driving economic growth, contributing 23.4% or RM451.3 billion to the national economy in 2024, according to the Department of Statistics Malaysia (DOSM).
In its latest release, DOSM said the Gross Value Added of ICT (GVA ICT) accounted for 13.9% of GDP, while e-commerce activities among non-ICT industries contributed a further 9.5%. Both ICT and e-commerce segments recorded combined growth of 5.1% in 2024, accelerating from 3.5% in the previous year.
Information & Communication Services Sector Rises
The Information & Communication subsector posted total revenue of RM45.9 billion in the third quarter of 2025, an increase of 4% from RM44.2 billion in the same period a year earlier. Quarter-on-quarter, revenue grew 1.3%, compared to 1.1% in the second quarter of 2025.
For the full year 2024, the subsector recorded RM131.4 billion in revenue, expanding 3.4% from 2023.
E-Commerce Continues Uptrend Despite Moderation
E-commerce income among Malaysian establishments grew 1.3% year-on-year in the third quarter of 2025, building on RM1.23 trillion in revenue recorded in 2024 — a 3.9% increase from the year before.
Separately, total nationwide e-commerce transaction income climbed to RM1.184 trillion in 2023, up 5.1% from RM1.127 trillion in 2022. E-commerce expenditure also surged 7.5% to RM571.4 billion in 2023, compared with RM531.6 billion the year prior.
ICT Adoption Among Establishments Strengthens
Digital adoption among businesses continued to improve. In 2023, 96.6% of establishments used computers — including desktops, laptops and tablets — up from 95.9% in 2022. Internet usage also rose to 94% from 93.3%.
DOSM noted that these incremental gains align with government efforts to enhance nationwide digital connectivity and infrastructure.
Meanwhile, the proportion of establishments with a web presence increased to 72.7% in 2023, compared with 71.4% a year earlier, reflecting growing recognition of digital platforms as essential tools for business visibility and operations.
