New Industry Champion for Network Service Excellence

Celcom Axiata Berhad and edotco Malaysia Sdn. Bhd. launches On Site Services Sdn Bhd, a new organisation focusing on achieving operational and maintenance service delivery excellence. With a group of experts with over 25 years of experience in field and operations, On Site Services will be the largest independent First Line Maintenance (FLM) entity in the country and will be managing over 10,000 network sites throughout Malaysia.

In a first for the industry, employees of On Site Services will also co-own up to 30 percent and be pioneer stakeholders of the company. Up to 400 Celcom FLM Division employees specialising in Corrective and Preventive Maintenance as well as Support Activities will form On Site Services. It will also be able to support multiple Mobile Network Operators (MNOs) providing specialised operational and maintenance delivery services at a competitive cost as an independent entity.

Michael Kuehner, Chief Executive Officer of Celcom Axiata Berhad says, “Celcom’s group of FLM experts will be the pioneers of On Site Services, progressing towards paving the network industry’s roadmap to achieve excellence and greater heights for operations and maintenance services.”

Suresh Sidhu, Chief Executive Officer of edotco Group Sdn Bhd says “The employees of On Site Services have a unique opportunity to create an industry champion. They will have the opportunity to take ownership of their futures while ensuring the provision of seamless network quality to Malaysians.”

With On Site’s ability to provide services to all MNOs in the country coupled with its capacity for nationwide reach, the company has huge potential for commercial growth and regional expansion. It is also expected to be accelerated through opportunities to provide services to the Axiata Group’s footprint of MNOs and tower operations in 10 countries within ASEAN and South-East Asia.

 

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