McDonald’s Malaysia has announced its five-year business expansion plans amid achieving a 15 percent year-on-year growth in 2021.
The significant improvement in business performance is attributed to strategic management decisions focused on several key business drivers. Overall, the company looks to continue the upward trajectory and maintaining its momentum which saw its 2021 business
performance returning to pre-pandemic levels and outperforming its 2019 results.
“We were able to navigate through a challenging environment over the last two years because we made bold decisions to focus on four key business drivers, which are namely the Drive-Thru, McDelivery, our Digital Platform and McCafé,” said Dato’ Azmir Jaafar, Managing Director and Local Operating Partner of McDonald’s Malaysia.
The company will be investing a total of RM1.35 billion over the next five years to open 205 new restaurants, bringing the total up to 500 restaurants in the country by 2026.
McDonald’s also expects to offer more than 50,000 career opportunities for Malaysians by 2026 in line with its expansion plan.
According to Azmir, the 50,000 job vacancies will help fuel the company’s growth and support ongoing restaurant operations which have significantly evolved over the last two years. With the introduction of more table service in the restaurants, double track drive-thru outlets, increased delivery services as well as adherence to health and social distancing guidelines, the company will require additional staffing to ensure quality and good standard of service.
As of 2021, McDonald’s Malaysia has trained more than 3,500 youths who are now gainfully employed in the hospitality industry. In line with the company’s Vision 2026, the quick service restaurant aims to produce up to 15,000 Vocational Academy apprentices in the next five years.
McDonald’s is the first quick-service restaurant operator in the country to be awarded the SLDN accreditation by the Department of Skills Development (DSD) of the Ministry of Human Resources.
