CIMB Bank Group has rolled out its new security measures for the CIMB Clicks and CIMB OCTO Apps which include compulsory SecureTAC authorisation via the CIMB Clicks App for transactions of RM100 and above and a mandatory customer call verification process for first-time app logins.
Effective 5 December 2022, the bank said it will be implementing mandatory SecureTAC authorisation for CIMB Clicks Web transactions of RM100 and above including non-favourite fund transfers, bill payments, and prepaid top-ups. Customers will no longer be able to receive SMS TACs for these transactions. Instead, they will need to install the CIMB Clicks App and approve the transactions via SecureTAC. The Bank intends to extend SecureTAC authentication to include any transactions valued RM100 and below, as well as non-monetary transactions, by the first half of 2023.
Additionally, effective 26 December 2022, new users or existing users who are logging into n a new device will undergo a call verification process to ensure that any first-time login attempt or device change is initiated by the account holder themselves. Once a first-time login is performed, customers will be required to call CIMB’s Consumer Contact Centre to verify their registration on the new device and to maintain their access.
The security enhancement is part of the Central Bank’s call for tighter security on customers’ financials after the regulator was alarmed by the rise of online scams affecting the banking sector.
