AmBank was accorded with two recognitions at The Asian Banker 2022 awards, namely – “Best Digital Account Opening/Onboarding Initiative” for AmAccess Biz’s SME Digital Onboarding and “Best Productivity, Efficiency and Automation Initiative” for its Robotics Process Automation.
With that the Malaysian bank added another feather on its corporate cap.
“In this digital first reality, we are committed to leverage on our innovative capabilities to pivot the bank towards becoming more customer-centric within the digital realm, especially in an era of rapid digital adoption by consumers and businesses,” Aaron Loo, Managing Director, Retail Banking of AmBank remarked.
“The AmAccess Biz SME Digital Onboarding is Malaysia’s first fully end-to-end electronic Know-Your-Customer (eKYC) business current account opening for non-individuals. The value-added proposition provided allows SMEs to grow and seize new business opportunities amidst the movement restriction period last year. Over a 2-year period, our AmAccess Biz platform has reached over 25,000 customers, ” Aaron added.
On top of that, AmBank also won the “Best Productivity, Efficiency and Automation Initiative” award for Robotics Process Automation.
Since last year, AmBank has embarked on a series of Robotic Process Automation, in line with Bank Negara Malaysia’s guideline to ensure compliance and quality of data, by increasing accuracy and reducing human errors in the screening process.
“We are honoured to win these two prestigious recognitions. In this era of digitalisation, we are seizing this opportunity to identify and adopt the right digital tools in order to reimagine our customer experience. We constantly run our due diligence to navigate through digital transformation challenges to meet and exceed consumer’s expectations,” Datuk Iswaraan Suppiah, Group Chief Operating Officer of AmBank Group said.
