Opensignal shares a report on the Malaysian mobile network experience and for the first time presents 5G awards for which they included operators such as Celcom, Digi, U Mobile, Unifi, and Yes.
Both Celcom and Digi have done well in this report, each claiming six first-place finishes. Celcom wins five awards outright (Games Experience, Voice App Experience, Download Speed Experience, Upload Speed Experience and 4G Coverage Experience), and shares 5G Upload Speed with Digi and U Mobile. Celcom also wons the Download Speed Experience with a score of 26.3Mbps — 0.4Mbps ahead of second-placed Maxis. This is a big step up from the last report, where Celcom only won a single award — 4G Coverage Experience, which it retains. Digi’s six wins include all five 5G experience awards — winning 5G Video Experience, 5G Games Experience and 5G Download Speed outright, while sharing 5G Voice App Experience and 5G Upload Speed. The operator also shares Excellent Consistent Quality with Unifi.
U Mobile, Unifi, and Yes each takes home two awards. Yes wins both availability awards, Unifi stays at the top for Core Consistent Quality while tying with Digi for Excellent Consistent Quality, while U Mobile shares the winners’ podium for two of the new 5G awards. Maxis’ haul has dropped from three awards to just one — Video Experience, which it now wins outright, a change from the previous report when it shared it with Digi.
Malaysia has a single wholesale 5G network, managed by the government’s ‘special purpose vehicle’ Digital Nasional Berhad (DNB). So far five of the six national operators have signed an Access Agreement with DNB, with only Maxis holding off. The first operator to offer 5G services in Malaysia was YTL (Yes), launching commercially in May 2022 — Celcom, Telekom Malaysia (Unifi), U Mobile and Digi all launched commercial 5G services in November 2022 — with Celcom and Telekom Malaysia (Unifi) both launching on the 1st, U Mobile on the 3rd and Digi on the 10th.
Communication providers Celcom Axiata and Digi announced the completion of their merger in December 2022. Despite this, the two operators have asserted that for now users will experience the same quality of service as they did pre-merger, with customers utilizing the network they signed up for — with plans to roll out infrastructure upgrades in the future, suggesting broader coverage.
In this report, Opensignal analysed the mobile network experience of all its users in Malaysia across six major networks — Celcom, Digi, Maxis, U Mobile, Unifi and Yes — over the period of 90 days between December 1, 2022, and February 28, 2023, to see how they stack up on different aspects of mobile experience. 5G measurements contribute to the overall experience scores. In addition to the national analysis, examined the mobile network experience across Malaysia’s major provinces
