Adyen, the leading global financial technology platform, has announced a strategic partnership with Frasers Hospitality, a renowned global hospitality operator.
This collaboration aims to elevate guest experiences across various touchpoints in properties located in Singapore, Malaysia, Australia, and Europe.
Frasers Hospitality, acknowledged for its exceptional service, initiated a move toward frictionless guest experiences in 2021, integrating Adyen’s comprehensive payment platform.
The partnership allows guests at Frasers Hospitality properties to streamline check-ins and check-outs, providing more time to relish their stays.
Moreover, guests now enjoy flexible payment options, including major credit cards and popular local methods like Alipay, WeChat Pay, UnionPay, and GrabPay, both online and offline.
Frasers Hospitality Chief Operating, Mark Chan emphasised the importance of delivering a seamless guest journey while simplifying backend processes through Adyen’s innovative solutions.
Malaysia Adyen Country Manager, Soon Yean Lee highlighted the platform’s support in reducing operational complexities across Frasers Hospitality properties.
Adyen’s integration with third-party providers offers insights into occupancy rates, empowering Frasers Hospitality to adjust operations efficiently based on demand trends.
Furthermore, the system’s full integration optimised the property’s 24/7 operations, eliminating the need for manual night audits and enhancing data accuracy through automatic transaction recordings.
This collaboration showcases Adyen and Frasers Hospitality’s joint commitment to enhancing guest experiences while streamlining operational efficiency, marking a significant stride in the hospitality industry.
