Alliance Bank Malaysia, in partnership with CTOS Data Systems Sdn Bhd and Juris Technologies Sdn Bhd (JurisTech), has launched a next-generation Retail Loan Origination System (RLOS), ushering in a new era of digital lending and credit automation in Malaysia.
Awarded in May 2023 and implemented within 12 months, the artificial intelligence (AI)-ready RLOS streamlines the bank’s entire loan process from onboarding and document handling to decisioning, disbursement and credit administration.
Early results are already promising, with application turnaround times improving by over 30%, staff efficiency boosted and straight-through decisioning enabling same-day personal loan disbursement.
The platform currently supports mortgages, personal loans and credit cards, with share margin financing to follow. Plans are underway to integrate Generative AI via JurisAI, which will provide AI co-pilot assistance for credit documentation, adaptive credit assessments, virtualised decisioning and personalised customer journeys.
Alliance Bank Group Chief Consumer Banking Officer Gan Pai Li said the launch is a key milestone in the bank’s digital transformation, boosting speed, convenience and personalisation across all customer interactions.
Gan emphasised that with adaptive analytics and AI-driven credit scoring, the upgraded RLOS positions Alliance Bank to make faster, more accurate lending decisions while expanding financial inclusion for underserved segments.
