Telekom Malaysia Bhd (TM) is accelerating its artificial intelligence (AI) and sustainability agenda as it advances towards its goal of becoming a digital powerhouse by 2030, backed by stronger digital capabilities, AI infrastructure and consistent shareholder returns.
Speaking at the group’s 41st AGM, Managing Director and Group Chief Executive Officer Amar Huzaimi Md Deris said TM is entering its “next phase of growth” after strengthening its digital foundations over the past few years.
“To strengthen how we create value, we are accelerating AI and digital innovation capabilities while embedding sustainability more deeply across our business, operations and strategic investments,” he said.
As part of its AI push, Amar Huzaimi shared that TM expanded its AI-ready data centres, GPU-as-a-Service, cloud and cybersecurity offerings, while rolling out AI-enabled solutions such as Vision AI, Smart Cities and Smart Urban Forestry applications for enterprises, government agencies and hyperscalers.
“Internally, the group accelerated AI adoption through agentic AI contact centres, network modernisation and workforce upskilling initiatives.
“TM also became the first Malaysian telco to be certified under the ISO/IEC 42001:2023 Artificial Intelligence Management System standard,” he said.
As for sustainability, he highlighted that the group adopted a Triple Bottom Line framework centred on Prosperity, Planet and People.
“The framework helps TM generated RM135 million in revenue from low-carbon products and services during the year and reduced carbon emissions by 34% from its 2019 baseline.
“The group’s ESG credentials also gained recognition, achieving the highest S&P Global ESG score among Malaysian telcos at 57 out of 100, while retaining a four-star FTSE4Good rating and an MSCI ESG rating of ‘A’,” Amar Huzaimi said.
For 2025, TM posted a 1.4% increase in revenue to RM11.9 billion, with EBIT standing at RM2 billion and operating cash flow reaching RM2.5 billion. Total shareholder return came in at 23.5%, while its share price rose 21% during the year.
The group distributed about RM2 billion in shareholder and economic value, including RM1.2 billion in dividends equivalent to 31 sen per share, alongside RM750 million contributed through taxes, zakat and socioeconomic initiatives.
TM also reaffirmed its revised dividend policy with a minimum payout of 75% of profit after tax and non-controlling interests, with quarterly dividend payments set to begin from the first quarter of 2026.
